Many hoteliers and consumers alike do not fully understand how important ratings are when listed on a travel site like Expedia.com or Priceline.com. It is true that ratings are positioned from posted client reviews and are important for consumers shopping a market seeking for a place to stay, perhaps for the first time. These are vitally important for the consumer.
The Revenue Recovery Specialists system works this way. Revenue Recovery Specialists will perform an audit of your hotel property's Online Travel Agency (OTA) reservations currently held in the OTA's reservation system. The audit will review each reservation for the previous 12 months (as brands allow) identifying all unpaid reservations not credited to the individual hotel’s account. Revenue Recovery Specialists auditors will submit those to the property manager to submit to the online travel agency for payment.